Money back guarantee

We care about our customers and stand by our products and we want you to be 100% happy.

Online Purchase Returns Policy

If you order something and decide it's not for you, pop it back in the post within 14 days for a full refund in line with our terms and conditions (please remember to get a proof of posting).

We extend our returns period for items purchased during December, so that you have time to exchange Christmas presents if required, the last day for Christmas 2016 purchases will be 8th January 2017 . Please note that we can only refund to the original purchaser - we can only offer exchanges at the current price without a receipt.

Please call us on (01460) 221006 or email on contact@hihosilver.co.uk to start the returns process.

The Hiho Guarantee 

We really want you to be happy with your purchase - so we offer a one year guarantee as standard on all our jewellery.  If you have any problems with your purchase, simply call us and return it.  We can usually repair it for you or give you a replacement. The only items we cannot accept back are earrings for hygiene reasons; of course your statutory rights are unaffected.