We care about our customers and stand by our products and we want you to be 100% happy. We pride ourselves on the longevity of our Jewellery, it is hard wearing and made to last. You can wear it whilst mucking out the horses, riding or for an evening out.
Online Purchase Returns Policy
We care about our customers and so we want you to be happy with the purchase you make with us. If you order something and decide it's not for you, pop it back in the post, within 30 days for a full refund or an exchange in line with our terms and conditions (please remember to get a proof of posting). Please note items that have been engraved cannot be returned. If we adjust an item to fit you eg change the size of a piece to your measurements, at your request, we cannot accept these items back.
We extend our returns period for items purchased during November & December, so that you have time to exchange Christmas presents if required, the last day for Christmas 2024 purchases will be 31st January 2025. Please note that we can only refund to the original purchaser - we can only offer exchanges at the current price without a receipt.
To return an order or if you have an item for repair, simply pop it back to us, at the address below and enclose your contact details and order number with it, saying whether you would like a refund or an exchange. If It is a repair, just your contact details will be fine and we can call you and let you know what we can do.
The address for all returns is PO BOX 124, chard, Somerset, TA20 9BT. Please note you can not use a courier for a PO BOX address. If you use a courier, please contact us for the address.
The Hiho Guarantee
We really want you to be happy with your purchase - so we offer a guarantee, for wear and tear, 24 months from date of purchase. If you have any problems with your purchase, simply call us and we will be here to help you and advise you on what we can do next. We can usually repair 95% of our pieces and will happily do this for all of our customers or if we can't repair it and it is under 24 months old, we will give you a replacement. The only items we cannot accept back are earrings for hygiene reasons; of course your statutory rights are unaffected. We will need you to send us your piece back for assessment so we can advise you on what we can do next.
If you have an item that is over 2 years old, then we will happily help with these pieces too. For a small charge, we will try our best to repair any pieces that are broken or damaged in anyway.
We know that you all feel lost without your Jewellery, so we aim to get most repairs back to you within a week if we can. If anything should need soldering, then this takes a bit more time of around 4 - 6 weeks.
Cleaning and Repolishing Service
We are able to offer a cleaning and polishing service for any Jewellery that has been bought from us and needs revitalising. We will do our very best to remove any scratches, by giving the jewellery a polish on our special polishing wheel. For some top tips on how to look after your Jewellery, take a look at our 'Looking after your Jewellery' page.
