Delivery and returns

We endeavour to dispatch orders within 24 hours on a normal working day Monday to Friday, if ordered before 4pm.

  • Orders up to £24.99 - £2.95 for standard delivery which is a non tracked service
  • Orders £25 and over - free delivery which is a non tracked service
  • Royal Mail Signed For Delivery (provides a confirmation of delivery but is not a fully tracked service). £2.95 for orders under £100, Free for orders over £100. 
  • Special Next Day Delivery is £7.50 (UK mainland only). Excluding Saturdays, Sunday's and Bank Holidays. Orders placed before 4pm will be sent via the Royal Mail Next Day delivery service. Orders placed after 4pm on a Friday will be despatched the following Monday. This is a fully tracked Royal Mail service. 
  • If you are ordering on a Friday and need it on the Saturday, then we now offer a Saturday Next Day Delivery which is £12.50, orders must be placed online by 3.30pm at the latest for this service. 
  • We accept orders for delivery to any part of the world - prices start from £11.50 and go up to £12.70 depending on where you live.
  • Stirrup earring holders £5.00 delivery charge 

We send everything through Royal Mail.

You will be notified by email as soon as your item has been dispatched. If you have any queries at all, please do not hesitate to contact us.


International Orders

All  prices listed in our website are in UK pounds sterling.

If you would like to know the conversion to your own currency, you may use a currency converter like this one .

(Please note, this will provide an approximate cost.  Your bank  will convert the amount in your own currency at the point of sale and may charge transaction fees – please check with your bank for details).

All international orders are fully insured and are sent via a secure tracked service.  We aim to despatch within one working day, apart from at weekends. For all orders placed on Saturdays, Sundays and Bank Holiday Mondays, orders will be shipped on the Monday or the Tuesday.


EUROPE


Due to the implementation of the new EU GPSR regulations relating to shipments into EU countries and Northern Ireland, we have taken the reluctant decision to suspend deliveries to the EU & NI until we have better information about what is actually required.  Please do email us on contact@hihosilver.co.uk if you have any questions.


US & CANADA


Royal Mail Tracked Service: 5 – 7 working days (please note that Hiho is not responsible for postal delays)


REST OF WORLD


Royal Mail International Services: Up to 10 working days (please note that Hiho is not responsible of postal delays)

We’re sharing Hiho joy where we can

Across our social channels we’ll be sharing our favourite positive posts and the things that bring us happiness here at Hiho Silver and we’d love if you post photos as well. Check our Instagram and Facebook page.

 
If you have any questions please contact us at contact@hihosilver.co.uk