All our jewellery is designed here in the UK, and crafted by a team of skilled silversmiths and goldsmiths who share our passion for quality and craftsmanship.

Our pieces are made using solid 925 sterling silver, often combined with 18ct gold or rose gold plating, vermeil, or cubic zirconia for a touch of sparkle.

Absolutely — our motto is “from mucking out to going out”!

Each piece is designed to be worn and enjoyed every day, though we do recommend avoiding harsh chemicals or contact with perfumes to keep your jewellery looking its best.

To keep your jewellery shining:

• Store it in a dry, airtight pouch or box
• Polish gently with a soft cloth
• Avoid contact with perfumes, lotions and chlorine
• Keep plated items separate from silver to prevent tarnish

Yes! Many of our pieces can be engraved or personalised — perfect for gifts, prizes or keepsakes. Simply let us know your request at checkout or contact our team for options.

Yes, we love a bit of sparkle! Our gift wrap service includes a stylish box and ribbon, ideal for birthdays, anniversaries or any special occasion.

We’re happy to help with repairs such as re-soldering or polishing. Please email us with photos and details, and we’ll provide a quote.

Yes, we do! We deliver worldwide. Shipping costs and delivery times vary depending on your location and the delivery method chosen at checkout.

We aim to dispatch orders placed before 11 am on the same working day. UK delivery usually takes 1–3 working days, and international orders a little longer. You’ll receive tracking details as soon as your parcel is on its way.

Of course. If your jewellery isn’t quite right, you can return it within 30 days of purchase in its original condition for an exchange or refund. Please note that engraved or bespoke pieces are non-returnable.

If something has gone wrong in transit, please contact us straight away with photos. We’ll arrange a replacement or repair as quickly as possible.

Yes! You’ll often find us at equestrian and country events across the UK — from Badminton Horse Trials to Burghley and beyond. Follow us on social media to see where we’ll be next.

We’re working on it! Keep an eye on our newsletter and website for details of upcoming loyalty rewards and special member perks.

You can reach our friendly team at:

📞 01460 221006

📧 contact@hihosilver.co.uk

Or pop us a message via our Contact page.

We’re proudly based in the Blackdown Hills, Somerset, surrounded by the countryside that inspires so many of our designs.