Many of our designs start off from here in our Somerset office, we often sit around the table and out come the ideas and our scribbles and then these get sent off to our artisans and they work there magic and turn them into something special. We work closely with some special artisans that we know really well and have built up good relations and trust with over the 30 years, these are based in Mexico, Thailand & India

Our pieces are made using solid 925 sterling silver, often combined with 18ct gold or rose gold plating, vermeil, or cubic zirconia for a touch of sparkle. We also have a range of leather bracelets which have stainless steel clasps.

Absolutely — our motto is “from mucking out to going out”!

Each piece is designed to be worn and enjoyed every day, though we do recommend avoiding harsh chemicals, such as chlorine in pools and spas or contact with perfumes to keep your jewellery looking its best.

To keep your jewellery shining:

• Store it in a dry, airtight pouch or box
• Polish gently with a soft cloth
• Avoid contact with perfumes, lotions and chlorine
• Keep plated items separate from silver to prevent tarnish
• take a look at our 'Love your Jewellery' page for one more tips on caring for your Jewellery

Yes, many of our pieces can be engraved or personalised — perfect for gifts, prizes or keepsakes. Simply add this option to your basket when ordering or contact our team for options.

Yes, we love a bit of sparkle! Our gift wrap service includes a stylish box and ribbon, ideal for birthdays, anniversaries or any special occasion.

We’re happy to help with repairs such as re-soldering or polishing. Please email us with photos and details, and we’ll provide a quote.https://www.hihosilver.co.uk/pages/delivery-returns

Yes, we do. We deliver worldwide. Shipping costs and delivery times vary depending on your location and the delivery method chosen at checkout. You can find more information on our 'Delivery Information' page.

We aim to dispatch orders placed before 4pm on the same working day, orders placed at the weekend will be posted Monday. UK delivery usually takes around 1–3 working days, and international orders a little longer. If you selected signed for or special delivery, you’ll receive tracking details as soon as your parcel is on its way.

Of course. If your jewellery isn’t quite right, you can return it within 30 days of purchase in its original condition for an exchange or refund. Please note that engraved or bespoke pieces are non-returnable.

If something has gone wrong in transit, please contact us straight away with photos. We’ll arrange a replacement or repair as quickly as possible.

Yes! You’ll often find us at equestrian and country events across the UK — from Badminton Horse Trials to Burghley and beyond. Follow us on social media to see where we’ll be next or take a look at our shows page.

We do indeed, if you head to this page and it will tell you everything you need to know: Purple Points Loyalty

You can reach our friendly team at:

📞 01460 221006

📧 contact@hihosilver.co.uk

Or pop us a message via our Contact page.

Yes, drop us an email at contact@hihosilver.co.uk or give us a call on 01460 221006 and we shall take your order

We’re proudly based in the Blackdown Hills, Somerset, surrounded by the countryside that inspires so many of our designs.