Customer Feedback

February 2017

Kate

Thank you so much for the beaurtiful bees, they are exactly what  I wanted and I am thrilled. Cant wait to wear them!


February 2017

Jane

Thank you for the lovely brooch – it arrived very promptly and I love it!  I have several other Hiho Silver items – earrings, bangle, necklace etc, and I always come to you for birthday presents etc for other members of my family (I use your Sherborne shop – although I have bought at Shows too, Badminton and Olympia).  What a wonderful service – thank you!


February 2017

Jennie

I received my repaired silver necklace in the post this morning. Thank you so much for your quick efficient service.


February 2017

Amelia

I have just received the cherry roller bangle in rose gold, it is beautiful and fits perfectly. Thank you so much!


January 2017

Kirsty

Just to say a huge thank you for adding the safety chain and new T-bar to my bracelet.  I am so thrilled with it, and am wearing it with confidence.  What a fantastic service and company, I love hi ho silver jewellery and will certainly buy from you again without a doubt. Thank you so so much, what a rare company.


January 2017

Ali

Thanks again for a great service.


January 2017

Emma

Thank you so much for all your help and great communication. Such a fab company


January 2017

Dawn

Thank you very much my Willberry has arrived  back today what a great service from you.


January 2017

Lynn

amazing service, i received my order this morning, thank you


January 2017

Debs

Thanks so much Michelle !! ----how's that for service , a gorgeous bracelet when I got home from work and I only spoke to you yesterday morning , will definitely be ordering more


January 2017

Catherine

Thank you very much for your excellent standard of customer service - I really appreciate your help and efficiency. I am really impressed!


January 2017

Debs

Thank you so much for the prompt delivery of my bracelet , it is even nicer in "person"


December 16

Anne

Thank you so much for all your help with this order. You have been most efficient and so upbeat. It's a pleasure doing business with you.

Thank you and Happy Holidays


December 16

Jon

Excellent service thank you again


November 16

Shona

Thankyou so much for your excellent service will definately shop with Hiho again


October 16

Izzy

Have received the lovely bangle.  Love it, just what I had been looking for and already wearing it.


October 16

Helen

Hi ho silver is an an amazing firm.  Love your jewellery and your customer service wish some other companies were like you !   It's the mega size ones that often don't care. 


October 16

Steve

Thanks Michelle

Excellent service, I couldn't ask for more.


October 16

Werner

Wow I'm impressed. That's incredible service??


September 16

Ian

We visited your Dorchester store this morning and saw a very helpful young lady who repaired my wife's bracelet and cleaned both the bracelet and the necklace. When collected they looked absolutely magnificent! We can only say very many thanks for such an excellent service.

Your moniker of "Countess of Contentment" is absolutely correct!

Once again thanks to you and the young lady at the store


September 2016

Tom

Received the repaired bracelets and i am very pleased and grateful for your outstanding service


August 2016

Dee

I received my bangle this morning and am absolutely delighted with it, so thank you very much. Also to order it one day and have it delivered the next was amazing.


August 2016

Melinda

Just wanted to thank you for you outstanding repair service.

I returned my bracelet to you in Thursday's post and was wearing it again by Saturday!

I have always loved your items but will be singing your praises even louder now.


August 2016

Nick

Just a short note to say that my wife loved the matchstick jewellery, For that matter so do I ?? Thank you once again for your help in pulling all the pieces together.


July 2016

Billie

The 3 Willberry charms arrived safely today and they are lovely,the detail is amazingly accurate,I am very pleased with them and so are my Goddaughters.Thank you very much for your all your help.


July 2016

Mylene

Thank you for swiftly and safely delivering my "Willberry Wonder Pony" to me. He was perfectly packaged and is absolutely beautiful. I will wear him with pride, safe in the knowledge that £10 has gone to such a worthy cause. Such a wonderful way to raise money for Hannah's legacy.


July 2016

Elizabeth

Bracelet arrived today... delighted with it. Thank you for extending it and posting it to me.


July 2016

Nina

I received it this morning & it’s lovely. Great customer service !!!!


July 2016

Donna

I have received the bracelet back this morning, thank you so much for your fantastic service.


July 2016

Sam

Thank you for your speedy service received this morning


July 2016

Lee

Excellent service and very much appreciated.


June 2016

Pat

Thank you for your super quick service with my necklace.  It is the perfect length now.


June 2016

Emma

Love the bracelet and earrings and wearing them all the time. Thanks again, will definitely buy from Hiho Silver again as the Customer Service is excellent - will let friends know as well.


June 2016

Clare

I am just writing to say thank you for such excellent service, I ordered my bracelet Yesterday and it arrived this morning!! As for the bracelet itself…………….it’s just gorgeous, I love it. Once  again, thank you, sometimes we are all too quick to complain about service and products and not always so good at giving credit where it is due so I just wanted to share my feelings of joy and happiness at receiving such a lovely item so quickly


June 2016

Colin

Wire bangle arrived safely this morning, Many thanks for your speedy, efficient service.


June 2016

Liobhain

a real pleasure .. fantastic service Michelle .. thank you!


May 2016

Emma

Thank you so much for repairing and returning my bracelet so promptly.  Delighted to have it back - it had been broken for ages!


May 2016

Diana

Thankyou very much Michelle, I very much appreciate  that. Its so nice to deal with a company that puts it customers  first. I will look forward to hearing from you. I think the bees are amazing. With very best wishes.


May 2016

Lisa

Thank you for such excellent service!


May 2016

Sue

Thanks for all your help bracelet  has arrived. Lovely. 


May 2016

Louise

Thanks Michelle, I honestly think you sell the nicest jewellery in Dorset, excellent quality and really unique, keep up the good work.


April 2016

Bob

Just like to thank you for the help for hero bracelets we received today. Super quality and fast delivery! Well done and thanks.


April 2016

Alex

Thanks very much for sorting out my bangle order and for your very prompt and customer focused service. My wife is delighted with her bangle. she tells me the fit is perfect, the design lovely and the quality is great.


April 2016

Susan

Thanks a lot Michelle and for your excellent Customer Service.


April 2016

Marion

Many thanks for altering and sending back my silver necklace.  Excellent service as always!


April 2016

Louise

Just to let you know,ive received my bracelet today and its gorgeous...even nicer in the turquoise. Thank you so much


March 2016

Jane

I'd like to thank you for the excellent service you have recently provided. In November I ordered a bracelet for my daughter as a Christmas gift.  I then decided I'd keep it until her birthday in February.  Unfortunately as she has slim wrists the bracelet was too big.  I telephoned your company and asked about having the item altered.  I was told to post it to back you with her wrist size.  I posted it the Saturday and was delighted to receive it back on Tuesday.  Thank you so much for your efficient, friendly service.


February 2016

Jane

Just to say that the pendant arrived yesterday.  Thank you for such quick and efficient service and help – all much appreciated.


February 2016

Lucy

Bracelet received mended and beautiful again - thank you for your efficiency and speed. A very grateful Mum


January 2016

Karin

Thank so much ?? it's such a pleasure dealing with you and the HiHo Silver team ... You've been so helpful and hope to purchase more items from you soon!


January 2016

Brenda

Thank you Michelle ,
I received my bracelet this morning. It is perfect! It feels solid and I will wear it without worrying about losing it. I can't believe how excellent your service was!! I  feel indebted to you. Please accept my good wishes


January 2016

MaryLou

Countess of Contentment is very apt!


January 2016

Brenda

Your service is second to none
 


January 2016

Kate

Thank you very much for the repair of my bracelet I was very impressed with the prompt service, I thought it was aright off!Also my granddaughter was thrilled with the bracelet I ordered from you for her for Christmas !

Once again thank you. A very Happy and successful New Year.


January 2016

Anne

Thank you for confirmation.  And great service.


January 2016

Steve

Excellent. I really appreciate the speedy response and delighted to get it has already been despatched. Thank you for exemplary customer service!


January 2016

Paul

I just wanted to drop you a quick email to say a massive thank you for being so flexible and customer focused in resolving my order problem just before Christmas.

I had incorrectly ordered the sterling silver version of the cherry roller bracelet, and with it having arrived on the Monday before Christmas, I rang you with little hope of resolving before Christmas Day.  I was therefore delighted, and super impressed that you allowed me to pay the extra payment for the rose gold version, and sent the bracelet same day, and on good faith that I would return the silver one.  All in order that I would have the gift for christmas. Brilliant service, and the bracelet went down a storm....!


January 2016

Laura

My necklace has just arrived and it is just perfect. It compliments the earrings really well and the chain length is great. Thanks for all your help. Now it's time to start scouring the website to see what I want for my birthday! Wouldn't buy jewellery from anywhere else now as hiho's stuff is just beautiful and great quality.


January 2016

Jodine

The products are great and we love them. They came in a lovely presentation box, which added to the allure, and a thank you note stating who packed the order. Very nice indeed!


December 15

Joan

Many many thanks for returning my snaffle bracelet so quickly.  To say I am delighted is an understatement.


December 15

John

Many thanks Michelle, you’re a Christmas star.


December 15

Lorraine

Thanks Michelle and received my bracelet in post today - brilliant service!


December 15

Sarah

Many thanks for an exceptional service! I will not hesitate to use your service again - thank you


December 15

Jo

Just like to say I have just received my first order off you, and so chuffed, I love all of it. Great quality and looks fantastic. Cant wait to order again.


December 15

Rebecca

Thank you for all your help, I would not hesitate to use your company again after the service I have received.


November 15

Andrew

Thank you so much for your help, excellent company and service, that's brilliant.


November 15

Helen

I bought a bracelet for my daughter’s Xmas present at yr stand at Uttoxeter and meant to say that it is gorgeous; my husband says it is very nicely done.


November 15

Lee

Many thanks for your prompt reply….. bracelet now ordered! You’ve just made someone’s Christmas that little bit more special.


November 15

Georgie

Just to let you know I adore the daisy ring you sent me in replacement to the earrings. Your service was wonderful and I wear the ring almost everyday. So a huge than you. 


November 15

Becky

It has been fabulous customer service and I will 100% order from you again!


November 15

Cilla

I told my boss about HiHo after she admired my jewellery.  She ordered a mug from the 'man in a hurry' section and she said 'it arrived virtually before I ordered it'.  So a satisfied customer and she'll be ordering more.


November 15

Pamela

That is extremely kind of you and I hugely appreciate all the trouble you have gone to.  Exceptional customer service.


November 15

Marion

Thank you and Becky – they arrived today and are now on and looking good!


October 15

Denise

I just wanted to say thank you for getting the bracelets to me that i ordered on Sunday. I have come home today and found them waiting for me, in time for the party, so thanks very much.


October 15

Sue

Thank you Michelle for excellent customer service. The new bracelet is lovely and i have worn it every day with no bobbles falling off.


October 15

Ken

Thanks for your quick response and delivery, earrings arrived and wife loves them, thanks Again.


October 15

Vanda

Thank you lovely Countess.....


September 15

Rosemary

Thank you so much for my beautiful Snaffle Bracelet , which I ordered on Tuesday & arrived this morning ! Also thank you to Michelle who packed it so beautifully .

I have been buying silver items from you for many years & the quality has been consistently 1st class.

I love your Equestrian range ( a very inspired idea ! ) & I hope you continue for many years to come.


September 15

Toni

Mum finally got round to giving me the bracelet, and it is absolutely, 100% perfect.

The fit is perfect, the silver is so sparkly, and I am thrilled with it! I'm happily showing it off to all my horsey friends, and making sure they know where to look!


September 15

Jackie

Just to say how delighted I am with the service I received when sending back my necklace for repair!! I only sent the necklace on the Monday and got it back two days later on the Wednesday. Well done HiHo and thank you!


September 15

Steve

Just to let you know I have received bracelet, Thanks for your prompt action and first class customer service


August 15

Jeni

I love, love, love my new bracelet! It was suposed to be a present but couldnt bear to part with it! (she had flowers!) Excellent quality, very prompt delivery, very impressed. Will be ordering again soon. I have my eye on the snaffle ring at mo, just need to find out my size! Thank you so much Hiho!


August 15

Michael

Many thanks for sending us back a beautiful new looking ring! Luci is over the moon and this in turn makes me happy! Super impressed with HiHo service as usual!


August 15

Angela

Thank you for the silver snake chain. It is perfect just what I wanted. I was pleasantly surprised how quickly it came well done.


July 15

Di

Just a note to thank you for the earrings that arrived yesterday!  Very efficient service.


July 15

Anne

My replacement necklace has just arrived…………it is really beautiful!   Thank you so much for taking the trouble to search out the beads!.  

Just the right length, and more substantial than the first one!!   So shows up more.

I shall really enjoy wearing this lovely piece of HI HO!


July 15

Ross

Just to let you know item arrived yesterday. Thankyou very much. Present was well received.



July 15

Gillian

As always excellent customer service from HiHo!


July 15

Ann

Just received the bracelet, many thanks for your wonderful service.


July 15

Louise

Many Thanks again for such excellent service.


July 15

Nick

Hiho Silver away ... indeed.

From Somerset to the Black Isle in the Highlands of Scotland in 24 hours!! Now that's what I call service. I am delighted with your Help for Heroes bracelet. You may be Hiho Silver but you get a Hiho Gold star from me.


July 15

Alice

I have received the new bracelet and my Dad is very happy with it. I would just like to thank you so much for being so efficient and helpful with my request.


July 15

Helen

WOW! Perfect gift, excellent service. Your special elves deserve a bonus!


June 15

Anne

Thanks v much for this……………..and just wanted to tell you how much I Love the new necklace and bracelet ordered recently and received yesterday! Thank you…….I shall get a great deal of pleasure wearing the set this summer!


June 15

Sharon

Thank you for dealing with me so well.  Sorry the bangles were a no go, but will definitely not hesitate to use your website again.  It’s not often you get such amazing customer service.


June 15

Fiona

I received my repaired bracelet today and I'm delighted to have it back. I'm very grateful for the speedy repair and all your help You are truly the "countess of contentment" Many thanks again.


June 15

Trina

I just wanted to say thanks for the excellent customer service.  I was able to order the necklace and wear it when going out on Saturday evening!

I have asked for a similar email when something is back in stock from Tiffanys and their customer service is nowhere near as good as yours!


June 15

Nicola

Many thanks for your very prompt and efficient service!


June 15

Portia

Thank you so much for your efforts and time - and it’s been wonderful to have such personal and efficient service!  So very much appreciated and a real luxury.


June 15

Beth

Thank you, I got the bracelet for my birthday yesterday and it fits perfect, love it :)


June 15

Amy

The bracelets have just arrived, and they’re beautiful, Thank you so much Michelle – I’m sure there will be one very happy lady come her birthday next week!


June 15

Di

Thank you for your excellent service.


June 15

Julia

I have the necklace- thank you so much, it's gorgeous


May 15

Louisa

What super customer service, many thanks!


May 15

Louise

Thank you so much for your help, the star earrings arrived the next day and I love them. Fantastic customer service and I always love the things I buy from you.


May 15

Mandi

I have just received my silver and gold riding whip bangle and I wanted to let you know I am absolutely thrilled with it.The quality and workmanship is excellent and I will be recommending your company to all my friends and family.


May 15

Sharon

Excellent service as always


April 15

Rach

Thank you for your amazing service. I received the bracelet yesterday. I cannot thank you enough. I will definitely order other items from you 


April 15

Conrad

Arrived perfectly yesterday. Thanks for the great service.


April 15

Wendy

What an excellent 'welcome home' delivery. Just got back from food shop-and the postman arrived with my package!!!
Looove the earrings-such a classic design. Delighted with the bracelet (and thank you for the elastic!). I'll be back!!!!



April 15

Hazel

Thank you so much for the prompt service


March 15

Louise

I just wanted to let you know how impressed I am with your jewellery and the service I received. I've been looking for a statement silver necklace and was finding nothing worthwhile or special in the high street stores, it all looked boring and the same. I went into the Dorchester HiHo store and all the jewellery was beautiful and looked really well made. I was served by two ladies on different days and they were both very helpful and the service I received was the best I've had for a long time, I felt valued as a customer. I also bought a lovely silver bangle as I just couldn't resist! I'm now looking forward to saving for my next purchase as the silver styling is very unique and my necklace feels very special. Keep up the good work!

 


March 15

Janette

I just wanted to say I received the lovely bracelet with the hammered heart added on to it, it's lovely. Many thanks for your excellent service


March 15

Carol

Thank you SO much for returning the repaired necklace.  What service, amazing


March 15

Christine

Just a belated "Thank You" for the bangle & pendant , offered as a prize in the February NFU Farmers & Growers magazine ! I was astonished to receive them , waiting for me when I returned from a brief trip away . A lovely surprise !    THANK YOU !


March 15

Caroline

I just wanted to thank you for sending the box for the necklace.  It arrived today & I'm very happy.  Excellent customer service!


February 15

Nicola

Received with thanks, Much appreciated


February 15

Louise

Thank you for such excellent service.


February 15

Janette

Many thanks for your excellent customer service, I am always impressed with Hi Ho.


February 15

Marion

Thank you so very much. Brilliant service. I am wearing it already. So pleased to have it back.


February 15

Penny

On Saturday I visited your Dorchester store and was assisted by Karen.  I wanted once again to contact you to let you know that the service that I received was excellent. Karen was friendly, extremely helpful I really appreciated the help that she gave.

Once again Hi Ho your staff are a credit to your business and your jewellery is stunning.


January 15

Paul

May I say how pleased I am with your prompt action, I would not hesitate in shopping with you in the future and indeed will recommend your site to all my friends and family , thanks again.


January 15

Sally

I have just noticed  aka "Countess of Contentment" - wonderful! Just to say received bracelet this morning and again many thanks for your excellent customer service.


January 15

Val

Thankyou so much for the excellent and impressive service you gave me when repairing my bracelet. Your customer service is second to none. I miss the store in Farnham where I purchased many items for myself or for gifts but your online service is superb and I will soon be purchasing again!


January 15

Penny

I just wanted to contact you re the service that I experienced this week in your Dorchester store - it was excellent. On Wednesday 7/1/15 I bought an Alex Monroe pendant from an assistant who was so helpful and friendly and the service she provided ultimately made me decide to buy the pendant. Once back at home I realised that the chain was too long (tried it on over a scarf in store!!!!) so went back on Thursday 8/1/15 and saw another lady and once again she was so helpful in assisting to sort out a new chain and very friendly.
Give yourselves a pat on the back Hi Ho.



January 15

Deborah

I am writing to let you know how impressed I was with the excellent service you have shown. Speedy service, beautifully packaged and a quality product. Well done!


January 15

Louise

Thanks for such amazing service, I love Hiho jewellery.


January 15

Sarah

Just wanted to acknowledge receipt and say thanks for the bracelet which I received by post the next day. Contentment factor - 100%


December 14

Fern

Always such brilliant customer service!


December 14

Laila

Thank you very much, I actually went into store to have my ring size checked this morning and didn't expect them to be in already. I bought the swirly ring and a silver band company ring too :)  Lovely service from you and the lady in store.


December 14

Roland

The bracelet has arrived already.  I want to thank you so much for dealing with this - I feared it could become difficult, but it wasn't at all.  Your title (the "countess of contentment" bit) made me smile when I first saw it - but it is true.


December 14

Anwin

I ordered a bracelet on Friday Evening, and it arrived today.  Im so pleased with it, and the speed it took to get here - a month before xmas.  I'm delighted, If I had more money i'd buy loads more from you!! 

Thank you for such good service - saw your ad in the horse and hound!


November 14

Phyllis

Just to thank you for being so prompt at sending the stirrup pendant - I only ordered it yesterday and it arrived today. 

It is lovely and I am so pleased with it.  It is for my horse mad Grand-daughter's 30th birthday and I know that she will be thrilled with it.


November 14

Jill

As usual  a brilliant service from Hi Ho. Thanks so much for fixing my lovely bracelet.


November 14

Sue

Dear Hiho Team, Many thanks for your excellent service. The bracelet arrived safely this morning, having only been ordered yesterday! How lovely to experience such good old fashioned customer care.


November 14

Diana

I just wanted to say, thank you so much for re stringing my necklace..so efficiently and to receive it back so quickly. love this necklace so it is so nice to have it back round my neck! Thank you.


October 14

Sarah

Thank you very much for my repaired silver bracelet which I brought to you at Burghley Horse Trials. It is back to it lovely best.


October 14

Suzy

Hello all,

I wanted to send you some feedback re my recent order . Order arrived very quickly (I am in New Zealand), Beautifully presented and packed (by Michelle), Really delightful and original jewellery


October 14

Jess

I just wanted to drop a quick email to say a massive THANK YOU!

It arrived yesterday and I am over the moon with the service and just thought I would let you know what a lovely bracelet it is aswell! I am sure my mum will love it as a Christmas present.

Look forward to seeing you at some more shows and spending some more money on fantastic products.


October 14

Robin

I bought a bracelet at Burghley (well, I bought two...) which broke and was brought straight back to you. I received it in the post yesterday, all mended and soldered, and just wanted to say thank you for such good service. I love both my new bracelets - in fact, everything I have bought from you over the years.


September 14

Anne

Thanks for the bracelet and such prompt service, looking forward to my next purchase with you.


September 14

Claire

Hi Michelle & Gemma, It's arrived safely big grin !! Love it, wearing it right now ! Big thank you, Be in touch again I'm sure.



August 14

Roberta

Delighted with the large horseshoe necklace and with the service I received.


August 14

Alan

Thank you for great customer service. Nice H4H bracelet.


August 14

Kay

Thank you for your prompt reply and kind attention. You've been so professional and kind throughout.


August 14

Sue

Just wanted to say thank you to the lovely lady in your Dorchester branch who repaired my bracelet this afternoon. I am very grateful to her.


August 14

Catherine

Just to say thank you very much for my necklace received this morning, your service has been very efficient, friendly and fast and I am very pleased with the necklace


August 14

Lyn

Thank you so much for mending our daughter's bracelet and returning it so promptly. It means a lot to her and we are very grateful.


August 14

Elizabeth

Just a big thank you for your quick order I have just received. The silver fox charm is now on my leather bracelet, Excellent customer service!


August 14

Carey

Thank you very, very much for repairing my Kauto Star bracelet and returning it to me so quickly - I am really grateful, what fantastic service from Hi Ho Silver as always :) :)


July 14

Karen

Thank you very much. Fantastic customer service!


July 14

Lyn

Just to say thank you so much for the bracelet its lovely as all your jewellery is.


July 14

Gail

Thank you so much for the beautiful bracelet which has just arrived in plenty of time for my niece's birthday. It was the right choice for her,  but think that anything else would have been equally as lovely. Thank you for great service and especially the help from Michelle with choosing the gift.

Will have to hint like mad for something for me now!!


July 14

Jane

Thanks once again Michelle for a fast and efficient service


July 14

Audrey

Just wanted to say a big thank you to you at Hiho silver for repairing my necklace so promptly, It was very impressive customer service!


June 14

Vikki

Super Service


June 2014

Kim

I just wanted to say thanks so much for repairing my earrings! They arrived yesterday as good as new, brilliant customer service!

 


June 2014

Diane

Just to let you know I have received my repaired bangle and it looks as good as new!  Thank you so much for your prompt, efficient service, I really appreciate it.  I will definitely being visiting your stands at Burghley and Badminton Horse Trials (as usual) to search for any other beautiful pieces that you produce.  Thanks again for the fantastic service.


June 2014

Karen

Thankyou for my order, i was really impressed with the prompt and helpful customer service and would have no hesitation to recommend you to all my friends and family


June 2014

Jane

I just wanted to say a big thank you for the excellent service.  I was concerned that I might be too late for my friends birthday, but your delivery has arrived today - next day!!  The bracelet is beautiful and I know she is going to love it. I will definitely recommend Hi Ho.


June 2014

Karen

Just a quick note to let you know that the bracelet arrived safely. It's lovely and the niece is very happy!! (Might have to convince someone to buy one for me!!!)


May 14

Sue

I just wanted to say thank you for sending the chain to go with my pendant. It's beautiful and much appreciated.


May 14

Lorraine

I was very pleased with the efficent service


May 14

Kate

Exceptional customer service :-) thank you


May 14

Fiona

What excellent customer service. Thank you very much. Happy Friday!


May 14

Anne

I have just received my bracelet and I am absolutely delighted with it.

Fantastic service too


May 14

Katy

Thank you. I shall have a happy niece .

Thank you again for brilliant service 
 


May 14

Rowena

Just to say thank you very much for the repair of my pearl/silver necklace. I really appreciate your excellent service


May 14

Emma

The necklace arrived at 8.20! I am really greatful to you for upgrading it to next day delivery when it was entirely my fault. It was a 40th birthday present for my friend and she loved it. I love Hi Ho Silver jewellery and miss the Cirencester shop. I will be recommending your site to everyone!


May 14

Julie

I am very pleased with the service and love your jewellery, thanks!


April 14

Angela

I have just received my recent order from you and I love it as with all your products :) also I was chuffed to find a little chocolate egg which made me smile, a little Easter touch :) then realised I had won a £5 voucher too, so thankyou I think your great, keep doing what you do it's fab. Kind regards a very happy customer Angela


March 14

Jane

I received my bracelet back today. Thank you so much for such excellent service


March 14

Karen

Hi Michelle (Countess of Contentment), Just wanted to say a BIG thank you for sorting my bracelet out so speedily. Very efficient and excellent service as ever.
 


Feb 14

Chris

We received the necklace today - thank you do much for a splendid job and first class service.


Feb 14

Carey

Thanks for your e-mail, and for the excellent customer service that HiHo Silver have given as always!  It really is a pleasure dealing with you, thank you again for your help it is very much appreciated.
 


Feb 14

Elaine

Just to say many thanks for your help and the necklace arrived safely !!


Feb 14

Susan

thank you michelle excellent customer service i will definitely shop with you again


Niki

Feb 14

I'm writing to express my thanks and amazement at the wonderful service I received from Hiho silver when I returned a bracelet for repair.  It was back with me within four days and I'm delighted. Thank you so much.


Angela

Feb 14

Thankyou soo much I love them! Hi ho is always my port of call when picking jewellery and your customer service is fab too.


Jane

Jan 14

Once again you have provided the best customer service ever! 


Estelle

Jan 14

Thanks for a prompt delivery - I am really pleased with everything about my purchases and your great service!


Charlotte

Jan 14

Just wanted to say a big thank you for the bracelet it is absolutely stunning. Thank you so much for sorting this out for me. It is much admired. 


John 

Jan 14

I wanted to let you know that the prize arrived safely this morning. The jewellery is fantastic - I love the deigns and the quality is excellent. I would also like to praise the exceptional service and lightning fast delivery. You truly are the "Countess of Contentment". Thanks again to you and everyone involved.


Jane

Jan 14

Thanks once again Michelle for your professional and efficient service. 


Matt

Jan 14

Received the bracelet today through my fiancee, absolutely delighted with it will be recommending this to my friends and brilliant that its helping help for heroes



Aditi

Jan 14

It's this personal touch that makes me keep ordering from yourselves despite moving to New Zealand.


Jan

Jan 14

Thank you a fantastic order delivered very quickly Thank you


Cherry

Jan 14

Arrived today and are perfect!  MANY thanks!!  Happy New Year!


Richard

Dec 13

Following the order of the HiHo Silver Snaffle necklace that I purchased yesterday I would like to thank you for your excellent customer service as I have just no received the necklace as advised I would by yourself.

the service was very swift and professional where I will recommend your company to anyone looking for items of jewellery


John

Dec 13

Thanks again for your prompt reply - great service 


Andy

Dec 13

Just a quick email to let you know that the necklace has arrived safely! Once again, thank you so much for your help with this.


Nicola

Dec 13

thanks so much – the earrings arrived this morning, a perfect pair in mint condition! Thanks also for such prompt and friendly service


Camila

Nov 13

I just wanted to say thank you so much I received my ring yesterday and love it! I've been after it since I saw it at burghley in September so I am so happy to be able to finally have one!


Julie

Nov 13

Just a quick email to thank you for the excellent service provided regarding my bracelet. It arrived back safely yesterday . Thank you 


Cilla

Nov 13

The rings have arrived and are fabulous


Felicity

Nov 13

Thankyou for my new ring.. fits perfectly 


Christine

Nov 13

 I would just like to say a big thank you for sending the above  - they are really beautiful and I am really pleased once again. The Hiho service is exemplary - fast postage, great clear emails and prompt replies when required etc; ...thank you so much !


Rachel

Nov 13

Many thanks for the beautifully packaged jewellery and v speedy delivery!
 


Caroline

Oct 13

Thank you for returning my necklace which I received today. Excellent service


Nick

Oct 13

Bumble bee arrived today, First class service and a delightful product.

 


Keith

Oct 13

Fantastic customer service!!


Caroline

Sept 13

Thank you arrived all ok. Best service ever.


Christine

Sept 13

I just wanted to say thank you for the very prompt way my order was dealt with recently.....the cross and chain arrived safely, and so well packed. I am thrilled with it.....really beautiful , like everything I have bought from Hi-ho - even better than I hoped !


Linda

Sept 13

It is true, you are the Countess of Contentment!  I've just received my repaired necklace back and am so delighted as I wore it all the time and was told it was irreparable.  Thank you so much and I will recommend you to everyone I possibly can and hopefully, your terrific after sales service will result in good business for you.  It certainly makes me want to spend my money with you again - I miss you being in Chichester but glad to know I can find you online in future.



Alison

Sept 13

Thank you so much, the bracelet arrived today.

I am sure my daughter will love it!


Celia

Thank you for the very speedy delivery of this beautiful pearl necklace.

Sept 13


Pam

Sept 13

Just to say thanks for the very efficient dispatch of my order.  I was delighted to receive it earlier today, less than 24 hours since I placed the order.  I had admired the necklace in your Dorchester branch in June and saved up to buy it.


Paul

Sept 13

Yesterday morning I placed an order for 2 help the heroes bracelets through amazon.

I was amazed that they arrived today and I just needed to thank you guys so much for such brilliant service.

I have signed up to your newsletter and will definitely shop with you again and I shall come direct rather than through a third party.

Well done and again many thanks.


Angie

Aug 2013

Thankyou for being a great company with fab customer care, my Hi ho collection is growing very quickly lol :) 


Dawn

Aug 2013

My god that's amazing service.  My first purchase and for a friends 50th who saw earrings at Gatcome.  


Lesley

Aug 2013

received my order this morning.Very impressed with the service.the goods were just what i wanted for a special gift.thanks and i will definately use your company again.


Sue

Aug 2013

Thanks so much again for the excellent quality service


Plum

Aug 2013

My large snaffle bracelet its a fab bracelet and I am getting compliments every time I wear it 


Christine

Aug 2013

I just wanted to say a big thank you for sending my little order for the earring backs so quickly !

I am very pleased and grateful.


Charlotte

Aug 2013

Thank you so much for your help and for sending my pearl earrings. They are beautiful and complete my suite of necklace and bracelet.


Chris

Aug 2013

I just wanted to thank you for repairing and returning my wife’s bracelet. Your excellent service and speedy turnaround is much appreciated


Hilary

Aug 2013

Just to let you know that the bangle arrived this morning! It is so pretty and I am delighted that it came so speedily!
 


Carole

Aug 2013

Thank you so much for the excellent service it is very much appreciated.   We will definitely be using your company again, and I will spread the word.


Jill 

Aug 2013 

Bracelet arrived home today and is firmly attached to my wrist and looks beautiful and fits perfectly!
Many, many thanks for your rapid and superlative customer service, which is very much appreciated


Diane

July 2013

Thank you for such excellent service


Jane

July 2013

Always excellent customer service and beautiful products


Angela

July 2013

 Hello I received the silver knot earrings today and I must say they are fab :) I love them they are great quality and make a statement even tho they are studs, thank you this is my second purchase from you and I will defo be ordering again soon :)


Elaine

July 2013 

Received my bracelet safely and quickly,love it, thanks very much for your prompt actions and excellent customer service, will be shopping with you again in the near future.


Rachel

July 2013

 All arrived this morning! AMAZING service


Mike

June 2013

 If I lived nearer I would give you a big hug, thank you for the very prompt sending of my wifes birthday present, it arrived this morning which is her birthday.


Jan

June 2013

 Just thought I would let you know how pleased I am with my order of a silver bracelet with amethyst cabochons. It arrived so quickly, which I was pleased about as it was a leaving present for a colleague and it is really lovely, I know she will love it. Thanks again for such great service and product, I will definatley be back to your web page for other purchases.


Jo

June 2013

I received my gorgeous necklace back in one piece and finally owned up to the fiancé!
All I can say is WOW – Hiho Silver have possibly the BEST customer service I have ever come across. Not only did you fix my necklace extremely quickly but you also returned it in a gift bag with a compliments slip! I really can’t thank you enough and wish every company operated in the same way that you do. 5*****!


Monja

May 2013

 Many, many thanks again for the exceptionally fantastic customer service; I am extremely pleased that the jewellery has been repaired to a high standard, very quickly and for a very reasonable price. I always loved jewellery from HiHo Silver and can only highly recommend you for your products and customer services.


Beverley

May 2013

I've just received my new jewellery and I wanted to say a big thank you - all three pieces are lovely.  The parcel actually arrived within 24 hours of me placing the order, which I really wasn't expecting.I'm really going to enjoy these new pieces.


Carolyn

May 2013

Just waited to thank you for yet again excellent service received my order today


Chris

May 2013

My wife was absolutely thrilled with it, especially as it came beautifully gift wrapped.


Anne

May 2013

 Just to drop a line to say thank you for your prompt and efficient service following my order over the phone (I live abroad so could not order online). The order has arrived, well-packaged and safely delivered.


Madeleine

May 2013

That is so brilliant, Michelle: so impressed (but not surprised) by your thoughtfulness in letting me know. We simply love Hiho, and I still have my bracelet (a Noah's ark) from the first collection!.


Barbara

May 2013

Just wanted to say thank you so much for your excellent service it really was appreciated, the bracelets arrived yesterday cannot thank you enough.


Shirley and Andy

May 2013

 Just a note to pass on that we had a lovely experience in your Dorchester store today whilst looking for a present for an 18th birthday. We were made to feel very welcome by the assistant, but she let us browse to our hearts content and encouraged us to pick up the jewellery and try things on. She was on hand to give us advice and information but did not push us to buy anything at all. We finally decided on a Florentine bracelet which was beautifully gift wrapped. All in all, a very pleasant shopping experience,and we will certainly go back again.


Sonia

May 2013

Received my necklace this morning and I put it on straight away, it's gorgeous !


Janet

May 2013

OMG! It’s gorgeous, I am so delighted. Just picked the snaffle bracelet up from the post office and got home. Absolutely fantastic! One extremely happy and satisfied customer.


Patti

May 2013

Thank you, my order has arrived and I’m so grateful for such wonderful service.


Richard

April 2013

Marvellous. 5-star service


Karen

April 2013

 I am thrilled with the ring I ordered and it came much quicker than expected.


Alison

April 2013

 I am writing to say a great big thankyou to all of you at Hiho! My bracelet has just arrived and it is perfect!!


Margret

April 2013

How wonderful!!!!

Your parcel arrived this morning, which was great and what was even better........... the earrings are stunning.  My friend will love them.


Stephen

March 2013

This is something I rarely if ever do and that is to write to a company offering my congratulations on the quality of my purchase, the astonishing service and quite beautiful packaging.

Thank you all at Hihosilver for demonstrating very clearly what service & care is all about.

FLAWLESS


John

March 2013

Thank you Michelle, arrived yesterday, very pleased wife, thank you


Marie

March 2013

Thank you very much. I will be using your company again. Love the jewellery and great service!!


Katie

March 2013

Thanks for for the excellent service!


Rosie

?March 2013

Thank you ever so much for your incredible customer service and kindness.

I can't wait to make my next Hi Ho purchase!


Lousie

March 2013

Thank you for the ring, I received it yesterday and I absolutely love it and the fit is just perfect!

Thanks again for all your help.


Julia

March 2013

I've been looking for a good quality bangle for over a year. Ordered this on monday, received on tuesday, amazing service!! am so thrilled with this that I've ordered another one today!!?


Paula

March 2013

Thank you for your super speedy service – The necklace is a birthday present for my niece and was just perfect.


Hattie

March 2013

I love the bangle and the earings and thank you very much indeed for the cleaning cloth, really appreciate it.
Thank you for all your help, it has been outstanding service and I look forward to purchasing many more items from 
Hiho in the future!


Rosemary

February 2013

JUST a word to THANK YOU so much for your errr sterling [!] attention, OVERWHELMED to receive bracelet returned.
THANK YOU SO MUCH


Kelly

February 2013

I received my jewellery on Saturday morning, I'm amazed at the speed and efficiency of your excellent service, if only more companies operated in this way!   

Thank you very much.


Anna

February 2013

I ordered the 'have or have knot' ring from your website and it was sent to me but was too large and so I sent it back to you asking for a smaller size.  The replacement ring has just arrived and I just wanted to say thank you so much for such brilliant service!  Everyone I spoke to on the phone at HiHo Silver was very helpful and friendly and it has only taken two days to get the replacement ring sent to me.  I wish that everywhere had such great products and service!  Thank you very much.  I will definitely buy from you again and will recommend you to friends and family.


Judy

February 2013

My order arrived at 11am today! Thank you for you speedy response and for the great bracelets. My son is delighted with the grey leather one and I will be giving the other one as a present.
 
I will definitely be using you again, and have my eye on something already, just have to persuade my husband that it would be a lovely 20th anniversary present!
 
Thanks again for the great products and fantastic service.


Andy

February 2013

Thank you, it arrived today and we are off on holiday in the morning.
It looks lovely and the engraving is perfect.


 Jane

January 2013

Once again thank you for such swift and helpful service.


Sarah

January 2013

Many thanks Michelle. I have been very impressed by your excellent service!


Rachel

January 2013

Just to say I received my order in super fast time. The earrings are for a friend's birthday and I know she will love them!

Thank you again for the great service


Tracey

January 2013

Dear Hiho
Just to say thank you for the prompt repair and return of my team GB equestrian bracelet. As a favourite piece of jewellery, I was devastated when it broke.
Great customer service – much appreciated!


Carolyn

January 2013

Just to let you my bracelet arrived today thank you


Jane

January 2013

I have always had excellent service from all at HiHo and am very happy to say my collection of your lovely jewellery is growing very nicely!  I just can't resist your website!


Caroline

January 2013

Thank you for your recent emails, can I just say WOW what fantastic service.  Placed order yesterday, arrived today!!  It is also a bonus that they are such lovely products too.
 
Thank you so much


Charlotte

January 2013

I love your products as they’re different and they’ve always been well received


Rosie

?January 2013

What amazing service - thank you!


Danielle

January 2013

Just to say that the hammered bowl and picture frame arrived really quickly and were just delightful. As a gift, they received many smiles and are now in their new home ( and I have lots of brownie points ) 
Thanks Hi Ho – job done .. again ![hr]


Sue

January 2013

I ordered a small bowl from you yesterday afternoon. It arrived this morning and I love it so much I have just placed an order for 3 more to give to my friends as presents! Thanks for such fantastic service!


Niamh

January 2013

Thank you for my silver jewellery items which I received yesterday may I add your service is superb.


Kim

January 2013

Just received the bracelet in full working order. Thanks so much for sorting – amazing service!


Susan

January 2013

Dear Contessa!
My lovely starfish necklace arrived first thing this morning so many thanks for excellent service.  
Your seaside collection on 2012 was just gorgeous- obviously spoke to my inner mermaid, I have scallop shell earrings, starfish necklace and a starfish and seashell bracelet!


Mandy

January 2013

Many thanks Michelle.  Hi Ho Silver is a great company to deal with.


Judith

January 2013

Thank you Michelle, the replacement set has just arrived and it matches very well with the necklace, I am very pleased with your service and the response from you . I had always been pleased with the customer care at the shop in chichester and will not hesitate to use your online service in the future (l had had doubts about picking jewellery from a picture before).


Susan

December 2012

I just wanted to thank you for your amazing efficiency and thoughtfulness.

The bracelets arrived yesterday and are perfect !


Mrs Holden

?December 2012

Just wanted to thank you for the very Fast and efficient service that you provided regarding the repair and return of my bracelet.


Jo

December 2012

Thank you very very much for all your assistance and time spent on the bracelets and your excellent customer service..bracelets are perfect now and will be cherished..Wish you and your collegues a very happy christmas and prosperous new year, thank you.


Felicity

December 2012

Pretty impressive Michelle

Arrived this morning at 10.00 that's what I call service.


Di

December 2012

What terrific customer service and they were done so quickly and returned in two lovely little bags!

I love my Hi Ho jewellery and have recommended you to friends looking for that special gift..  I shall now add that you give a fantastic aftercare service!


David

December 2012

Thanks very much for your great service - it went down very well indeed!


Wendy

December 2012

Just wanted to say thanks for such prompt and excellent service and that the Help For Heroes plaited bracelet has arrived safely.


Margaret

December 2012

I ordered a bracelet last Friday and it arrived the next day, so just to say thank you very much for the excellent service, and the bracelet is wonderful.